Zero / Love

 

We needed to get some pictures done, some that Mojodenbow couldn’t do so we decided to go to Portrait Innovations. My wife set the appointment for 3:30 on Saturday and we arrived at 3:00 to make sure we where on time. The lady at the front said we should be ready for our 3:30.

At 3:47 I asked the lady up front how much more time we are going to be waiting? She said ohh about 15 more minutes. Now at this point the place is packed. Not just a little I’m talking you could just barely get around. This was baby day as there was about 20 of them running around.

Around 4:15 I asked again, and this time was told a few more minutes. It wasn’t till after 4:30 that we was told it was our turn. So we go in and are done with pictures 27 total taken in about 10 minutes. We had this all planned out we knew exactly what we wanted. We placed our order and was told we could have our pictures at 5:30.

Lets go get some ice cream while we wait. So we went over to Ben and Jerry’s and had some ice cream. I had “Coffee Coffee Buzz Buzz Buzz” it was very good. We enjoyed our ice cream and walked around a bit and it was time to get the pictures. We walk in at 5 after 5:30 and are then told by Mr. De Angelo an Employee that they forgot to load paper in the printer and that none of the pictures had been printed. So I asked him how much more time and he said about 30 more minutes.

This time we go sit in the car and wait, remember at this point we have an appointment with Mojodenbow to finish up the pictures and I have three children that have been sitting since 3:00.

At 10 till 6 PM I go back into portrait innovations, a guy who walk up to the front and ask “How much time do we have to wait for our 5:30 appointment.” The lady at the front says “Ohh about 15 more minutes” . Mr. De Angelo walks out and is confronted by a women who just finished ordering her prints. He tells her it will be about 30 more minutes. Then he turns to me as she is walking away and says. We can’t get the printer calibrated we are not going to be able to print anymore pictures that I should come back tomorrow after 9am. I explain that I live nearly in Tuscaloosa and it was a waste of gas. It was clear that he didn’t care one way or the other. Why should he be? They already had my money and he was good at lying to customers as they walked up. So as I’m walking out I snapped a picture with my phone. This is about 10 minutes till they close.

 

Now lets go over the training:

1. Lie to customers it will only be 15 more minutes.
2. Overbook! Not just 1 or 2 extra appointments. 100’s
3. Take walk-in’s, and put them in front of people with appointments. Why not appointments mean Nothing!
4. Lie to customers, remember it will only be 15 more minutes.

 

Portrait Innovations at

Patton Creek
(205) 982-0001

180 Main Street, Suite 116
Hoover,AL 35244

CS: (none)

They get the lowest ranking I have given any company. The blatant lying to customers is one of the worst things you can do. I’m going to recommend NO ONE use them. If you happen to use them please find Mr. De Angelo and give him a big Finger salute for me.

 

Remember if you have a horrible customer service experience and want it posted. Send it to z3r010v3@gmail.com and let me know if you want or do not want your personal information included.

 

I decided to take the family out for some shopping, a movies, and lunch last weekend. After some discussion we all decided to stop on Hwy 150 at Logan’s.  My eldest daughter ordered the Old Fashion Cheeseburger and instead of chips/fries choose to have a side salad. Being she hates Tomatoes asked for none on her salad but forgot to say the same for the burger. When the waitress brought out the burger she said "I went ahead and ordered the burger without tomatoes since you didn’t want them in your salad. Figured you didn’t like them." She also spoke with my little ones and didn’t ignore them as most waitress/waiters do. The burgers where cooked just right and during our meal the manager stopped by to check and make sure we where doing ok. I know this is a tactic to show they care and they probably do not. I don’t care, I like it! Its good to have the manager on the floor walking around checking on customers then hiding in the back as most do. So while out stop by and enjoy some peanuts (unless allergic) and let me recommend the Pepper Jack BBQ Burger!

Logan’s Road House

2740 John Hawkins Pkwy.
Hoover, AL 35244
205-682-9530

CS Rating: ****

 

Charter Communications Service Dept

CS Rating:
Residential
Business ***

1. Problem with my home High Speed Internet connection for months.  Placed 8+ calls over those months.  Replaced modem & router  Scheduled two visits for techs who didn’t show up or call.  Switched to DSL and got $150+ from ATT in rebates & rewards.
2. Issue with connection at work: back up same day. Also, it has been out for hours before at the office.

Chik-Fil-A  (drive-thru’s only)

CS Rating: ****

Especially good is the location on Cahaba Valley Road – drive thru never takes more than 2-3mins.

(Zero) So everyone lets go to Chik-Fil-A Drive through at Cahaba Valley Road and tell them Thanks! Thanks for being great at Customer Service. Reward the good Customer Service! I think that Charter needs to go stand in a corner.

If you have a complaint or a compliment email me z3r010v3@gmail.com remember to let me know if you do or do not want your name used.

Tags: Customer Service

Why do these companies have such a hard time figuring out people want good customer service. Here is a sign found in Hueytown, Al. Even this boils down to customer service. I want to find the companies that care about their customers. I want to find the companies that do not. If you want this to, you can help keep reading.

If you have an issue with a company, or  you want to tell others about a place that has good Customer Service email me z3r010v3@gmail.com and tell me. I will not give anyone your name or email address unless you tell me it is ok. You can either write up something yourself or you can just tell me about a good or bad place. I will either check on it myself and or post  your write up. I don’t want to add a bunch of rules, but I think one should be common sense. You can’t work at the place you are writing about! Remember to let me know how many *’s the place deserves.

Tags: Customer Service

I’m starting a new part to this blog. I have the whole family part, and the technical part, now its time for the bitch part. This is going to be an on going bitch about Customer Service in Birmingham Alabama. So why this part? It is a pet peeve of mine. I hate it when someone is employed in a customer service position and they SUCK at it. Why do people work in these positions when they should be doing something like I don’t know picking up trash along the highway! I understand people have bad days, I understand life is not always fair but if you work in Customer Service “GET OVER IT”.  For the Corporate People and Business owners around, watch your people.  CS Rating will * start for SUCK customer server, horrible period, up to ***** for Awesome Customer Service. If no * then the customer service is dead! The staff should be fired and the store closed.

To Start:
Walgreen’s Store Number 6033 at 1815 9th Ave. N., Bessemer, Al 35023

CS Rating: *

We had our daughter call in our normal prescriptions, and we spend $300 easy a month on, being my wife and myself are both on monthly medications. Normally we go to Hueytown Walgreens, but knowing we where going to be late, we decided to call them into this store. They where called in at 3:30 PM with a pick up of 7:00 PM. When we arrived there was a small line of 3 people. We arrived at 8:00 P.M and the girl says “Oh these where called in for 7:00 P.M, give me a minute to get them filled.” This minute turned into us leaving after 9:00! This is crazy at any one point they had three people working the back, one at the drive thru, and one up front at register. With a max of 5 people picking up prescriptions. This is in efficient and ridicules. The pharmacist was in the back literally throwing prescriptions and slamming things. He almost reminded me of a 3 or 4 your old, I was waiting on him to drop and just start crying.

What is the point of them putting drive thru’s in? This is about one of the stupidist ideas someone at Walgreen’s ever cam up with? Or it is an idea that needs to be fixed. I thought the idea of the drive thru was to have a place to drop off or pick up? Tonight there was a pick up at the drive thru and it was there when we arrived. It continued to sit there and was still threre when we left. I seriously believe they where dead in the pick up if it wasn’t for the obnoxious ringing of the bell! I almost can’t fault them since they where sitting so long, even though the two people working the front and drive through where arguing over who was handling the customer?!?! Yes they where arguing at one point over who was getting this customers prescriptions.

One lady that was waiting very patiently for her prescriptions finally says “I’ll just come back after 10pm and pick them up”. So what does the pharmacist do… Fills her prescription keeping my wife and myself sitting waiting even longer.

Want to know where the manager was during this hell time? He was in the pharmacy filling prescriptions! He should have been at the front calming people down, but then I saw some of them women up front and I can’t blame him I wouldn’t want to be up there either.

Tags: Customer Service