Zero / Love

see more pwn and owned pictures

Now that is an idea…

Its nice when you get to see something like the following.. Way to go McDonalds!

Excellent Customer Service

Most of my post have been on the bad side of customer service. This time I plan on featuring two people/businesses I highly recommend. I consider both of them friends, but I contacted both and have used both for their business.

Photo’s by Chris “Mojo” Denbow

The first one some of you may already know, Chris “Mojo” Denbow. He was a local photographer before he moved from Birmingham, Al to Houston, Tx. It was a loss for Birmingham and a plus for Houston. I hired this man twice to take photo’s of my children.

He approached the shoot unlike any other photographer I have hired. He actually took time at first to get to know the children. Then he spoke to them at their level and took photo’s that actually captured the child.

While he was dealing with my nine year old twins, and believe me they are a handful. He still was very polite and professional to both my wife and myself.

So for those people in Houston, if you need a photographer for an event, portraits, or any other reason contact Chris and let him do it. He is one of the best.

CS Rating: *****

Starbuck’s Coffee

The next person/place I want to tell you about is Starbucks in Homewood, Alabama. This particular Starbucks is located at 231 State Farm Pkwy, Birmingham, Al. I for one love my coffee. This is the coffee house I will always use.

The employee’s of this store are the kindest most respectful I have found. There is one person I want to point out, his name is Damon. He has been working at this particular location for several years.

My family visits this location about every two weeks. While visiting no mater how busy they are the employee’s of this store provide the most perfect customer service. I have been in this location when it has been nearly packed wall to wall, Damon still takes the time to say “Hi” not only to myself but my whole family. To me he is the epitome of Customer Service.

CS Rating: *****

 

I choose to call the corporate office of Portrait Innovations to report the horrid customer service. No doubt they have a Option for Customer Service! This is one of the first options you are given. Using this option I am greeted by Jessica. She is the Customer Service Manager, and the only one I believe in customer service. While I am not going to be mean and or hateful to her, because I know she is only doing her job. It felt read, almost like it was being read from a book. I could just picture her there in her book. Customer says Employee lied ‘Please apologize to the customer and tell them you would check in on it’. Customer keeps complaining ‘Find out how much money customer spent and give them gift certificate’.

 

This was of course after playing three days of phone tag since Jessica has no time to actually answer the phone. You leave a message and she will call you back in 24 or more hours.

 

So here’s my complaint. I got the gift certificate but I didn’t really want it. When has giving away free service and or free food supposed to fix a customer service problem. Why do some companies have a policy of giving away shit when they should just provide good customer service. I’m tired of a free dinner or a free service because someone screwed up. Fix the problem!

 

I know there are people out, that live off free crap. They complain about everything just to try and get something for free. If you are one of these people please go jump off a building somewhere. You are no longer needed in the human race.

 

Now if you are a Manager, Customer Service Person.. Take that out of your policy book. Fix the damn issue do not give us free crap. I don’t want your shit if it sucked the first time. Fix it then invite me back and let me see that it has been fixed.

Will I ever go back to Portrait Innovations… doubt it they haven’t invited me back or told me anything was fixed.

 

Portrait Innovations, Inc.
Corporate Office
2016 Ayrsley Town Blvd
Suite 200
Charlotte, NC 28273
704.499.9300

CS: *

 

 

 

We needed to get some pictures done, some that Mojodenbow couldn’t do so we decided to go to Portrait Innovations. My wife set the appointment for 3:30 on Saturday and we arrived at 3:00 to make sure we where on time. The lady at the front said we should be ready for our 3:30.

At 3:47 I asked the lady up front how much more time we are going to be waiting? She said ohh about 15 more minutes. Now at this point the place is packed. Not just a little I’m talking you could just barely get around. This was baby day as there was about 20 of them running around.

Around 4:15 I asked again, and this time was told a few more minutes. It wasn’t till after 4:30 that we was told it was our turn. So we go in and are done with pictures 27 total taken in about 10 minutes. We had this all planned out we knew exactly what we wanted. We placed our order and was told we could have our pictures at 5:30.

Lets go get some ice cream while we wait. So we went over to Ben and Jerry’s and had some ice cream. I had “Coffee Coffee Buzz Buzz Buzz” it was very good. We enjoyed our ice cream and walked around a bit and it was time to get the pictures. We walk in at 5 after 5:30 and are then told by Mr. De Angelo an Employee that they forgot to load paper in the printer and that none of the pictures had been printed. So I asked him how much more time and he said about 30 more minutes.

This time we go sit in the car and wait, remember at this point we have an appointment with Mojodenbow to finish up the pictures and I have three children that have been sitting since 3:00.

At 10 till 6 PM I go back into portrait innovations, a guy who walk up to the front and ask “How much time do we have to wait for our 5:30 appointment.” The lady at the front says “Ohh about 15 more minutes” . Mr. De Angelo walks out and is confronted by a women who just finished ordering her prints. He tells her it will be about 30 more minutes. Then he turns to me as she is walking away and says. We can’t get the printer calibrated we are not going to be able to print anymore pictures that I should come back tomorrow after 9am. I explain that I live nearly in Tuscaloosa and it was a waste of gas. It was clear that he didn’t care one way or the other. Why should he be? They already had my money and he was good at lying to customers as they walked up. So as I’m walking out I snapped a picture with my phone. This is about 10 minutes till they close.

 

Now lets go over the training:

1. Lie to customers it will only be 15 more minutes.
2. Overbook! Not just 1 or 2 extra appointments. 100’s
3. Take walk-in’s, and put them in front of people with appointments. Why not appointments mean Nothing!
4. Lie to customers, remember it will only be 15 more minutes.

 

Portrait Innovations at

Patton Creek
(205) 982-0001

180 Main Street, Suite 116
Hoover,AL 35244

CS: (none)

They get the lowest ranking I have given any company. The blatant lying to customers is one of the worst things you can do. I’m going to recommend NO ONE use them. If you happen to use them please find Mr. De Angelo and give him a big Finger salute for me.

 

Remember if you have a horrible customer service experience and want it posted. Send it to z3r010v3@gmail.com and let me know if you want or do not want your personal information included.