Comments on: Sdrawkcab xobni snaem Inbox http://www.zerosource.org/2008/06/sdrawkcab-xobni-snaem-inbox.html Father, Husband, System Engineer, Spam Fighting Ninja! Tue, 13 Jul 2010 17:59:12 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: zerolovehttp://www.zerosource.org/2008/06/sdrawkcab-xobni-snaem-inbox.html/comment-page-1#comment-61 zerolove Wed, 16 Jul 2008 02:23:58 +0000 http://www.zerosource.org/2008/06/sdrawkcab-xobni-snaem-inbox.html#comment-61 Mackenzie,She is very busy, I called around 6 times over a three day period. Using the option for customer service, I was always directed to Jessica's voicemail. Never did anyone else answer, it was always Jessica and she was the person that would call back. These calls were made from three different phones. I figure they have one customer service person and she is to busy to answer the phone. The response when you call is that she will call you back within 24 or 48 hours but you can call and get Jessica's voicemail yourself. I also stated that I did not want to be hateful to her, I hold no grudge against her personally. She did call back and was very polite, it still felt read from a book. I'm sure she does have to repeat herself all day. However, if their customer service on site and at the corporate office were so great, she shouldn't be so busy because there wouldn't be so many people complaining. I also agree that 90% of the people that complain want something for free. I also think that crappy service should be reported to the Higher Ups so they can be aware that there is a problem and hopefully fix it. I wasn't looking for anything for free and I told her this multiple times. I have received my "Shut Up Certificate" and I have not used it nor do I plan on using it. Free crappy service is just as bad as paid for crappy service except that it makes me the one at fault for going back.Customer Service is an very unappreciated field, but I for one appreciate good customer service. If it wasn't for employee's that give bad customer service we would not need customer service managers. I was not looking for anything, nor was I wanting anything free. I was wanting the higher ups of the company to know about my visit because no one at the location cared.Nice personal attack by the way, although I never have said I had good grammar. I am using my blog as a way to learn to write better. I will say though, your thinly veiled sarcasm leaves a lot to be desired.Zero Mackenzie,

She is very busy, I called around 6 times over a three day period. Using the option for customer service, I was always directed to Jessica’s voicemail. Never did anyone else answer, it was always Jessica and she was the person that would call back. These calls were made from three different phones. I figure they have one customer service person and she is to busy to answer the phone. The response when you call is that she will call you back within 24 or 48 hours but you can call and get Jessica’s voicemail yourself. I also stated that I did not want to be hateful to her, I hold no grudge against her personally. She did call back and was very polite, it still felt read from a book. I’m sure she does have to repeat herself all day. However, if their customer service on site and at the corporate office were so great, she shouldn’t be so busy because there wouldn’t be so many people complaining. I also agree that 90% of the people that complain want something for free. I also think that crappy service should be reported to the Higher Ups so they can be aware that there is a problem and hopefully fix it. I wasn’t looking for anything for free and I told her this multiple times. I have received my “Shut Up Certificate” and I have not used it nor do I plan on using it. Free crappy service is just as bad as paid for crappy service except that it makes me the one at fault for going back.

Customer Service is an very unappreciated field, but I for one appreciate good customer service. If it wasn’t for employee’s that give bad customer service we would not need customer service managers. I was not looking for anything, nor was I wanting anything free. I was wanting the higher ups of the company to know about my visit because no one at the location cared.

Nice personal attack by the way, although I never have said I had good grammar. I am using my blog as a way to learn to write better. I will say though, your thinly veiled sarcasm leaves a lot to be desired.

Zero

]]> By: Mackenziehttp://www.zerosource.org/2008/06/sdrawkcab-xobni-snaem-inbox.html/comment-page-1#comment-59 Mackenzie Tue, 15 Jul 2008 17:32:29 +0000 http://www.zerosource.org/2008/06/sdrawkcab-xobni-snaem-inbox.html#comment-59 Very interesting. I'm sorry you had such a bad experience with this company. I can't believe that out of 130+ studios they only have one Customer Service Manager. That's amazing! I would think that a company that big would get more complaints than one person could handle... guess not. I would also assume that they would not offer the individualized attention that a real person (not a general call center in India) provides... guess not. I would bet that she is not reading it out of a book, but perhaps just has to repeat herself all day long. I would bet that about 90% of the people who call just want something for free and that she too thinks it's ridiculous. Customer service is a difficult and unappreciated field. I also feel safe to assume that all concerns are documented and if there is a consistent problem changes will be made. One complaint won't change things, because that is just one person out of thousands that go to a studio. If there are repeated complaints about one studio then the Higher Ups will take notice. Just a thought and many assumptions...Thanks for your time.And, FYI... your grammar leaves something to be desired. Very interesting. I’m sorry you had such a bad experience with this company. I can’t believe that out of 130+ studios they only have one Customer Service Manager. That’s amazing! I would think that a company that big would get more complaints than one person could handle… guess not. I would also assume that they would not offer the individualized attention that a real person (not a general call center in India) provides… guess not. I would bet that she is not reading it out of a book, but perhaps just has to repeat herself all day long. I would bet that about 90% of the people who call just want something for free and that she too thinks it’s ridiculous. Customer service is a difficult and unappreciated field. I also feel safe to assume that all concerns are documented and if there is a consistent problem changes will be made. One complaint won’t change things, because that is just one person out of thousands that go to a studio. If there are repeated complaints about one studio then the Higher Ups will take notice. Just a thought and many assumptions…

Thanks for your time.

And, FYI… your grammar leaves something to be desired.

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