Zero / Love

Charter Communications Service Dept

CS Rating:
Residential
Business ***

1. Problem with my home High Speed Internet connection for months.  Placed 8+ calls over those months.  Replaced modem & router  Scheduled two visits for techs who didn’t show up or call.  Switched to DSL and got $150+ from ATT in rebates & rewards.
2. Issue with connection at work: back up same day. Also, it has been out for hours before at the office.

Chik-Fil-A  (drive-thru’s only)

CS Rating: ****

Especially good is the location on Cahaba Valley Road – drive thru never takes more than 2-3mins.

(Zero) So everyone lets go to Chik-Fil-A Drive through at Cahaba Valley Road and tell them Thanks! Thanks for being great at Customer Service. Reward the good Customer Service! I think that Charter needs to go stand in a corner.

If you have a complaint or a compliment email me z3r010v3@gmail.com remember to let me know if you do or do not want your name used.

Tags: Customer Service

Hope everyone had a great three day weekend. We decided on Saturday to wake up and try to finish the trail we started last time. We took the Slave Cemetery Trail. This trail is not long but understand we are all out of shape and fat. I don’t believe in lying so there it is. We had a single goal to make it to the Cemetery and we did. We completed that part of it. We then followed the rest of the trail around back over to the Civil War reenactment and watched it for a while. We actually didn’t stay for the complete reenactment but we got to see the cannons fire.

We have now decided we enjoy hiking. When I say “we” I mean “me”, not everyone is on board but I think we are off to a good start. Being we are new I’m asking for your help. We are going to start off easy with some Oak Mountain Trails. Going to also being doing only single day hikes. I hope one day to do a multi day hike, but first I have to figure out how to explain to my girls that means peeing in the woods, and how my daughter can charge her Mp3 player. So here is the list of what I think we need, remember there are 5 of us including our dog.

• Water Containers - 140 oz (recommended for 4 hours of hiking for 5 people)
• Back Packs (We need 5, what do you recommend?)
• Tents (We think 5 individual tents)
• Water Treatment (We ran out of water last trip, not good)
• Cooking Gear (Same with tents will be needing eventually)
• Sleeping Bags
• Alcohol Stove

If you can recommend anything else please let me know, leave a comment. We are new so any advise is good advise. I also need a good “Trail Mix Recipe”. If you have one please let me know.

Tags: Alabama, Family, Hiking

Why do these companies have such a hard time figuring out people want good customer service. Here is a sign found in Hueytown, Al. Even this boils down to customer service. I want to find the companies that care about their customers. I want to find the companies that do not. If you want this to, you can help keep reading.

If you have an issue with a company, or  you want to tell others about a place that has good Customer Service email me z3r010v3@gmail.com and tell me. I will not give anyone your name or email address unless you tell me it is ok. You can either write up something yourself or you can just tell me about a good or bad place. I will either check on it myself and or post  your write up. I don’t want to add a bunch of rules, but I think one should be common sense. You can’t work at the place you are writing about! Remember to let me know how many *’s the place deserves.

Tags: Customer Service

I’m starting a new part to this blog. I have the whole family part, and the technical part, now its time for the bitch part. This is going to be an on going bitch about Customer Service in Birmingham Alabama. So why this part? It is a pet peeve of mine. I hate it when someone is employed in a customer service position and they SUCK at it. Why do people work in these positions when they should be doing something like I don’t know picking up trash along the highway! I understand people have bad days, I understand life is not always fair but if you work in Customer Service “GET OVER IT”.  For the Corporate People and Business owners around, watch your people.  CS Rating will * start for SUCK customer server, horrible period, up to ***** for Awesome Customer Service. If no * then the customer service is dead! The staff should be fired and the store closed.

To Start:
Walgreen’s Store Number 6033 at 1815 9th Ave. N., Bessemer, Al 35023

CS Rating: *

We had our daughter call in our normal prescriptions, and we spend $300 easy a month on, being my wife and myself are both on monthly medications. Normally we go to Hueytown Walgreens, but knowing we where going to be late, we decided to call them into this store. They where called in at 3:30 PM with a pick up of 7:00 PM. When we arrived there was a small line of 3 people. We arrived at 8:00 P.M and the girl says “Oh these where called in for 7:00 P.M, give me a minute to get them filled.” This minute turned into us leaving after 9:00! This is crazy at any one point they had three people working the back, one at the drive thru, and one up front at register. With a max of 5 people picking up prescriptions. This is in efficient and ridicules. The pharmacist was in the back literally throwing prescriptions and slamming things. He almost reminded me of a 3 or 4 your old, I was waiting on him to drop and just start crying.

What is the point of them putting drive thru’s in? This is about one of the stupidist ideas someone at Walgreen’s ever cam up with? Or it is an idea that needs to be fixed. I thought the idea of the drive thru was to have a place to drop off or pick up? Tonight there was a pick up at the drive thru and it was there when we arrived. It continued to sit there and was still threre when we left. I seriously believe they where dead in the pick up if it wasn’t for the obnoxious ringing of the bell! I almost can’t fault them since they where sitting so long, even though the two people working the front and drive through where arguing over who was handling the customer?!?! Yes they where arguing at one point over who was getting this customers prescriptions.

One lady that was waiting very patiently for her prescriptions finally says “I’ll just come back after 10pm and pick them up”. So what does the pharmacist do… Fills her prescription keeping my wife and myself sitting waiting even longer.

Want to know where the manager was during this hell time? He was in the pharmacy filling prescriptions! He should have been at the front calming people down, but then I saw some of them women up front and I can’t blame him I wouldn’t want to be up there either.

Tags: Customer Service

The family woke up Saturday morning and just decided to take off and go humping (hiking for you non combatants) up to Tannehill Historical State Park. If you live near Alabama and haven’t been there it is beautiful this time of year. It was good leaving behind what I could of technology and just wondering through the woods. I of course couldn’t leave it all behind being I am on call this weekend and the pager had to go nuts, but we had a great time. We will be going back soon, this month on the 24-25th they will have Civil War reenactments. If you have never seen this before, it is like stepping back in time… but with a pager.

Tags: Family, Hiking